Privacy
Policy
Purpose of This Privacy Policy
Chenail Import-Export (hereinafter referred to as “we” or “our”) operates https://chenail.ca/ (hereinafter referred to as the “site”). This page is intended to inform you of our policies regarding the collection, use, and disclosure of personal information provided by users of the site. This privacy policy applies to the entire site as well as to all the products and services we offer. The purpose of this privacy policy is to inform users of our site about the personal information we may collect and how it is used and managed.
Applicable Laws
This policy complies with the provisions outlined in the Act to Modernize Legislative Provisions as Regards the Protection of Personal Information (hereinafter referred to as Law 25). For Canadian residents, Law 25 governs data protection policies regardless of the site’s location. This policy is intended to comply with Law 25.
Consent
By using the site, you consent to the terms outlined in this privacy policy. You also consent to the collection, use, and retention of information in accordance with this policy. If you do not agree to this policy, please refrain from using our site. Continued use of the site following changes to this policy will be deemed as acceptance of those changes. Information we collect from you may be used to personalize your experience, improve customer service, process transactions, and provide and enhance the site. We will not collect additional data without informing you beforehand.
Collection and Use of Information
By using our site, you may be asked to provide certain personally identifiable information such as your name, email address, postal address, and phone number (collectively referred to as “personal information”). This personal information may be used to contact or identify you. However, you can choose to visit our site anonymously.
Log Data
Like most website operators, we may collect information, also known as “log data,” that your browser sends whenever you visit our site. This log data may include information such as your IP address, browser type, browser version, pages visited on our site, the time and date of your visit, the time spent on these pages, and other statistics.
Communication
Your personal information may be used to share newsletters, marketing or promotional materials, and other information that may interest you. You can opt out of receiving these communications by following the unsubscribe instructions included in every email we send.
Disclosure of Information to Third Parties
We are committed not to sell, trade, or transfer your personal information to third parties without your consent, except for the explicit purpose of delivering the product or service you have requested. Trusted third parties who assist us in operating our website, conducting our business, or serving you are excluded, provided they agree to keep this information confidential.
Business Transactions
In the event of a merger, acquisition, or sale of assets involving Chenail Import-Export, your personal information may be transferred. We will notify you in advance of any transfer of your personal information, and it will be subject to a different privacy policy, if applicable.
Disclosure When Required by Law
Chenail Import-Export may disclose your personal information when required by law or subpoena. Such disclosures may also occur if we believe that such action is necessary to comply with legal obligations, respond to legitimate law enforcement requests, or maintain the security and integrity of our site.
Retention of Personal Data
Personal information is not stored or retained beyond what is necessary to achieve the purposes for which it was collected.
Security Measures
We have implemented various security measures to protect your personal information when you place an order or enter, submit, or access your information. We use a secure server to ensure the confidentiality of your information. Credit information you provide is transmitted via Secure Socket Layer (SSL) technology and then encrypted in the databases of payment gateway providers. Only authorized personnel with special access rights to these systems can access this data and are required to maintain its confidentiality. We do not retain your personal information, such as credit card or financial details, on our servers once a transaction is complete. While we prioritize the security of your personal information, it is important to note that no method of transmission over the Internet or electronic storage is 100% secure. We implement commercially accepted security measures but cannot guarantee absolute security.
Links to Other Sites
Our site may contain links to other websites not under our control. By clicking on these links, you will be redirected to a third-party site. We strongly recommend that you read the privacy policy of every site you visit. Chenail Import-Export cannot guarantee or control the content, privacy policies, or practices of third-party sites or services and is not responsible for them.
Protection of Minors
Under Canadian law, any individual under the age of 14 is considered a minor. Our site does not target minors, and we do not knowingly collect personal information from children under the age of 14. If you are a parent or guardian and discover that your child has provided us with personal information, please contact us. Upon discovery, we will promptly delete any personal information provided by individuals under 14 from our servers.
User Rights
You have the right to access the personal information we have collected about you at any time. You also have the right to update or correct any personal information in our possession, subject to legal constraints. You may revoke or modify your consent to the collection of your data at any time, provided you notify us within a reasonable time frame.
Modifying, Deleting, or Contesting Collected Data
If you wish for your personal information to be deleted or modified in any way, please contact our Privacy Officer.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our site and does not extend to information collected offline.
Changes to This Privacy Policy
Chenail Import-Export reserves the right to update this privacy policy as needed. Any changes will be announced by posting the new privacy policy on our site. We encourage you to periodically review this privacy policy to stay informed about any changes.
Cookie Policy
Cookies are small files containing limited data, which may include a unique and anonymous identifier. Websites send cookies to your browser, which stores them on your computer’s hard drive. Like many websites, we may use cookies to collect information. You can set your browser to refuse all cookies or to alert you when a cookie is sent. However, note that some parts of our site may not function properly if you choose not to accept cookies. For more information on managing cookies, please refer to our Cookie Policy.
Do Not Track
The “Do Not Track” (DNT) feature is a browser preference that lets websites know you do not want certain information about your online activities collected. Chenail Import-Export uses Remarketing with Google Analytics to advertise on third-party websites after you visit our site. We and our third-party vendors, like Google, use first-party cookies (e.g., Google Analytics cookies) and third-party cookies (e.g., DoubleClick cookies) to inform, optimize, and serve ads based on your past visits to our site. You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads by visiting the Google Ads Settings page. Visitors who wish to prevent the collection and use of their data by Google Analytics can also install the Google Analytics Opt-out Browser Add-on.
Terms and Conditions
We also encourage you to consult our Terms and Conditions section for information on the use of the site, disclaimers, and liability limitations.
Contact Us
Feel free to contact us if you have any questions regarding this privacy policy.
340 Bellarmin Street, Montreal, Quebec H2P 1G5, Canada. Chenail Import-Export has designated Abdel Bouzgar as its Privacy Officer.
For major questions or concerns, you may reach out to him using the following details:
Abdel Bouzgar
514-858-7540
[email protected]